Is it legal to buy cigarettes online in Australia?

Yes, buying online cigarettes Australia is completely legal for personal use. SuperCheapSmoke operates in full compliance with Australian tobacco regulations under the Public Health (Tobacco and Other Products) Act 2023. You must be 18 years or older to purchase online cigarettes in Australia.

Online tobacco sales are permitted in all Australian states. We comply with:

• Age verification requirements (18+ only)
• Plain packaging regulations
• Health warning display standards
• Licensed distribution requirements

We deliver to all Australian states including NSW, VIC, QLD, WA, SA, TAS, NT, and ACT via Australia Post. All products are for personal consumption only and sourced from authorized Australian distributors.

Are your cigarettes authentic or counterfeit?

100% authentic, guaranteed. Every online cigarette sold on SuperCheapSmoke is genuine and sourced directly from authorized Australian tobacco distributors. We never sell counterfeit or grey-market products when you buy online cigarettes Australia.

Our Authenticity Guarantee:

• Direct supplier relationships with major tobacco manufacturers
• Batch verification system - every carton is traceable to original manufacturer
• Plain packaging compliance - all products meet Australian legal standards
• Freshness guarantee - products stored in climate-controlled facilities

If you receive any product you suspect is not authentic, contact us immediately via our contact page for a full refund plus compensation.

Is SuperCheapSmoke a legitimate business?

Yes, SuperCheapSmoke is a fully legitimate Australian online tobacco retailer. We are an established business operating in full compliance with all Australian tobacco laws and regulations.

We are:

• Registered and operating within Australia
• Licensed to sell tobacco products online
• Compliant with Australian Consumer Law
• Partnered with Australia Post for secure delivery

Read more about SuperCheapSmoke or check our terms and conditions.

What cigarette brands do you sell?

We stock a wide range of popular cigarette brands for online cigarettes Australia purchases, including:

• Marlboro cigarettes - various varieties
• Manchester cigarettes - including Crush, Light, and Double Drive
• Lambert & Butler cigarettes - original British quality
• Double Happiness and other international brands

Browse all cigarette brands →

How do you ensure cigarettes are fresh?

We guarantee fresh cigarettes with every order. Our inventory management system ensures rapid stock turnover, and all products are stored in temperature-controlled warehouses to maintain optimal freshness.

Freshness measures:

• First-in, first-out inventory rotation
• Climate-controlled storage facilities
• Regular quality checks on all stock
• Fast shipping to minimize transit time

All cigarettes are sealed in original manufacturer packaging and have extended expiry dates.

Are these duty-free cigarettes?

No, these are not duty-free cigarettes. All cigarettes sold on SuperCheapSmoke are duty-paid products legally available for sale in Australia. They have already cleared customs and all applicable taxes have been paid.

Our competitive pricing comes from:

• No physical retail store overhead
• Direct relationships with authorized distributors
• Efficient online operations
• Volume purchasing power

All prices displayed include GST. There are no hidden fees or additional taxes at checkout.

What payment methods do you accept for online cigarettes Australia?

We accept the following secure payment methods for buying online cigarettes in Australia:

• Bank Deposit / Transfer - Direct bank transfer to our Australian account
• Credit Card - Visa, Mastercard, American Express
• Debit Card - Visa Debit, Mastercard Debit

All transactions are processed securely with SSL encryption. Payment is confirmed immediately upon order placement. We do not store your payment information.

Why are your cigarette prices so cheap?

Our prices are 40-60% below retail because we eliminate traditional retail overhead costs. Here's how we offer the best prices for online cigarettes Australia:

• No physical stores - no rent, utilities, or retail staff costs
• Bulk purchasing power - direct relationships with authorized distributors
• Efficient online operations - automated inventory and order processing
• Australian-based warehouse - no import duties or customs delays

All prices include GST. What you see is what you pay - no hidden fees, no surprises at checkout.

Is there a minimum order quantity?

No, there is no minimum order. You can order as little as one pack or as many cartons as you need for personal use. However, ordering in bulk (cartons) offers better value and reduces per-pack costs.

How do I track my cigarette order?

You will receive a tracking number via email as soon as your order is dispatched. This typically occurs within 24 hours of payment confirmation.

Track your order by:

• Clicking the tracking link in your confirmation email
• Visiting Australia Post tracking website
• Contacting our customer support

How long does cigarette delivery take in Australia?

Standard delivery takes 3-5 business days to major cities (Sydney, Melbourne, Brisbane, Perth, Adelaide) and 5-7 business days to regional areas throughout Australia.

Delivery timeframes by location:

• NSW, VIC, QLD metro: 3-5 business days
• WA, SA metro: 4-6 business days
• TAS, NT, ACT: 5-7 business days
• Regional areas: 5-8 business days

Express shipping options are available at checkout for 1-2 business day delivery to metro areas. For detailed information, visit our cigarette delivery page.

Which areas in Australia do you deliver to?

We deliver to all Australian states and territories:

• New South Wales (NSW)
• Victoria (VIC)
• Queensland (QLD)
• Western Australia (WA)
• South Australia (SA)
• Tasmania (TAS)
• Northern Territory (NT)
• Australian Capital Territory (ACT)

We deliver to residential addresses, business addresses, and PO Boxes via Australia Post. Remote and rural areas are also serviced with slightly extended delivery times.

Can you deliver cigarettes to PO Boxes?

Yes, we can deliver to PO Boxes and parcel lockers. Australia Post delivers to all PO Box addresses. Simply enter your PO Box number as the delivery address at checkout.

What if my cigarette order doesn't arrive?

We guarantee delivery of all orders. If your order doesn't arrive within the expected timeframe:

• Check your tracking information via Australia Post
• Contact our customer support team
• We will investigate with Australia Post immediately
• If lost, we will reship your order at no extra cost

Read our delivery policy for full details.

Do you use discreet packaging for cigarette delivery?

Yes, all online cigarettes Australia orders are shipped in plain, unmarked packaging with no external indication of contents. Your privacy is our priority.

Discreet packaging features:

• Plain brown or white parcels
• No company branding on external packaging
• Generic sender name
• No reference to tobacco products visible

Products are securely packaged inside to prevent damage during transit.

Is my payment information secure?

Yes, absolutely. We use industry-standard SSL encryption for all transactions. Your payment information is processed through secure payment gateways and is never stored on our servers.

Security measures:

• 256-bit SSL encryption
• PCI-DSS compliant payment processing
• No storage of credit card details
• Secure Australian servers

Will my personal data be shared with third parties?

No, we do not share or sell your personal data. Your information is used solely to process your order and provide customer service. We respect your privacy and comply with Australian privacy laws.

Read our full privacy policy for details on how we protect your information.

What is your return and refund policy?

We offer a 100% satisfaction guarantee. If you're not completely satisfied with your purchase, we will make it right.

Our policy:

• Damaged products: Full refund or replacement
• Incorrect orders: We'll send the correct products immediately
• Quality issues: Full refund within 30 days
• Non-delivery: Reship or full refund

Contact us via our contact page for returns. Read the full return and refund policy.

How do I contact customer support?

Our customer support team is ready to help. You can contact us through:

• Contact form: Send us a message
• Email: Available on our contact page

We typically respond within 24 hours on business days.

Do I need to verify my age to buy cigarettes online?

Yes, you must be 18 years or older to purchase cigarettes online in Australia. By placing an order, you confirm that you are of legal age. We comply with all Australian age verification requirements for tobacco sales.