SuperCheapSmoke | Last updated: April 2026

1. Change of Mind

Due to the nature of tobacco products, we are unable to accept returns for change of mind once an order has been dispatched. Please review your order carefully before placing it.

If you need help choosing the right product, visit our FAQ page or contact our support team before ordering.

2. Damaged or Faulty Items

If you receive a damaged or faulty product, we will arrange a full replacement or refund at no cost to you.

Our team will respond within 24 hours during business hours and arrange a resolution.

3. Incorrect Items

If you receive the wrong product, contact us within 48 hours with your order number and photos. We will send the correct item at no additional cost or issue a full refund.

4. Lost Parcels

If your order has not arrived within 10 business days of dispatch, contact us with your order number and tracking details. We will investigate with Australia Post and arrange a replacement or refund if the parcel is confirmed lost.

Track your order anytime using the tracking number sent to your email. For full delivery information, see our Delivery Policy.

5. Refund Processing

Approved refunds are processed within 3–5 business days via bank transfer back to the account used for payment.